New Employees - Welcome!
You are eligible to enroll in benefits the first of the month following 60 days of employment AND if you are a regular full-time employee working 30 or more hours per week.
- You must complete your New Hire enrollment prior to the 1st of the month following 60 days.
As a new employee, if you don’t enroll within the first 60 days, you will default to no coverage unless you have a Qualifying Life Event.
2026 Rack Room Shoes Benefits Guide
Enrollment Period
The enrollment period begins on the 15th of the month following your hire date and ends on the day before your benefits effective date.
How to Enroll?
Enrollment is online ONLY
ALL employees must complete enrollment in Employee Self Service (ESS).
- Store Employees (ESS)
- Corporate Hourly (ESS)
- Corporate Salaried & Regional Managers (Ceridian Dayforce)
Login Assistance
Your username is your employee number.
If you don’t remember your password, follow the steps below:
- Click on Login Assistance
- Enter your employee number as username
- Click on Forgot Password.
- A password reset link will be emailed to you within 10 minutes.
If you encounter any issues accessing ESS, please send a detailed email including your Full Legal Name, Employee Number and/or SSN and date of birth or last 4 of SSN to helpdesk@rackroom.com to request a manual password reset. This may take a few minutes.
Covering Your Dependents
You can enroll your eligible dependents for medical, vision and/or dental coverage, as well as for spousal and dependent life insurance.
Your eligible dependents include:
- Legally married spouse
- Verifiable domestic partner (California only)
- Natural child(ren), adopted child(ren) or adopted grandchild(ren), up to
age 26, regardless of student or marital status. - Stepchild(ren) up to age 26, regardless of student or marital status.
- Child(ren) up to age 26, regardless of student or marital status, for whom you are required to provide health care coverage under a Qualified Medical Child Support Order.
- Child(ren) of any age who fulfill the requirements above and are incapable of supporting themselves because of a disability or illness.
You will be required to provide documentation for a newly added dependent. Documentation may also be required when you remove a dependent from your plan.
Reminder – In accordance with the Affordable Care Act, Benefits for dependent children conclude at the end of the month in which they turn age 26.
Enrolling New Dependents
If you are a new employee enrolling your spouse and/or your dependents to your coverage, you must provide documentation to verify their eligibility before your benefits begin.
Dependent Verification Guidelines
- For Spouse: A copy of your state or county-issued marriage certificate.
- For Children: A copy of the child’s birth certificate naming you as the child’s parent, or an appropriate court order/adoption decree naming you as the child’s legal guardian.
- For Step Children: A copy of the child’s birth certificate, naming your spouse as the child’s parent, or an appropriate court order/adoption decree naming your spouse as the child’s legal guardian and a copy of your state or county-issued marriage certificate.
Send all scanned or screenshot documents to:
benefits@rackroom.com
Alternatively, you can mail your documentation to:
Rack Room Shoes Benefits Dept.
8310 Technology Drive, Charlotte, NC 28262
All Employees
How to Access Medical Legal Notices?
The following Legal Notices are available to all employees:
- The Women’s Health Cancer Rights
- Act of 1998 (WHRCA)
- HIPAA Notice
- Medicare Notice
- Premium Assistance Under Medicaid and the Children’s Health Insurance Program (CHIP)
- Marketplace Coverage Options Notice
- Newborn & Mother’s Health Protection Act
- Notice of Special Enrollment Rights
2026 Legal Notices
2026 Summary of Benefits and Coverage (SBC)
- Under the Affordable Care Act (ACA), you must receive a Summary of Benefits and Coverage (SBC) document.
- It explains your benefits.
- It also has examples of how much you might pay out-of-pocket for certain health services.
- All SBCs must follow a standard format. This makes it easier to compare health plans and costs.
- All employees can access the SBCs on the Employee Benefits website.
End of Coverage
Your medical coverage will end on your last day of employment with the Company, regardless of whether you are terminated or you resign. Deductions for health coverage will be included on the last paycheck you receive from the Company for time worked.
When an employee is first hired, deductions for medical premiums do not begin until the second paycheck of the month their benefits begin, instead of their first paycheck. Therefore, the Company will recoup the premiums not taken in the first paycheck by taking deductions for health premiums on your last paycheck.