Cigna Virtual Health Care
Virtual care is making access to high-quality healthcare more convenient and affordable – for you and every covered member of your family. That’s why Cigna Healthcare has partnered with MDLIVE to offer a broad suite of convenient virtual care options – available by phone or video, and in English or Spanish.
Your Virtual Care Options
Primary Care: Easy, fast appointments, referrals, prescriptions, lab work and diagnostic tests.
- Preventive care and wellness screenings available at no additional cost to identify conditions early.
- Manage chronic conditions and establish a relationship with the same primary care provider (PCP) through routine care.
- Receive orders for biometrics and blood work at local facilities.
Urgent Care: On-demand 24/7, or schedule a time that works for you.
- Convenient, affordable alternative to urgent care centers and the emergency room.
- Care for many minor illnesses such as infections, cold & flu, and sinus problems.
- Includes pediatric care, allowing your child to be seen quickly and from the comfort of their home.
Dermatology: Fast, customized care for skin, hair, and nail conditions – no appointment required.
- Care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots, and more.
- Upload photos and describe symptoms for board-certified dermatologists to review.
- Diagnosis and customized treatment plan, usually within 24 hours.
Behavioral Care: Talk therapy and psychiatry from the privacy of home, with no waiting rooms.
- Access to licensed therapists and board-certified psychiatrists.
- Schedule an appointment that works for you and have recurring sessions with the same provider.
- Care for topics such as anxiety, stress, life changes, grief, and depression.
Prescriptions: Available through home delivery or at local pharmacies, if appropriate.
It’s Easy to Connect to Care
Virtual care visits are convenient and easy, whether you choose on-demand care or to schedule an appointment.
Follow the steps below to connect to care:
- Access MDLIVE by logging into myCigna.com or by using the myCigna app.
- Find the “Talk to a Doctor” button on the homepage. You may have to scroll down.
- Select the type of virtual care you need – Medical or Counseling. Estimated cost will be shown.
- Schedule your appointment or start your visit today.
Life is demanding. It’s hard to find time to take care of yourself and your family members as it is, nevermind when one of you isn’t feeling well. That’s why your health plan through Cigna includes access to medical and behavioral/mental healthcare.
Whether it’s late at night and your doctor or therapist isn’t available, or you just don’t have the time or energy to leave the house, you can:
- Access care from anywhere via video or phone.
- Get medical virtual care 24/7/365 – even on weekends and holidays.
- Schedule a behavioral/mental health virtual care appointment online in
minutes. - Connect with quality board-certified doctors and pediatricians, as well as licensed counselors and psychiatrists.
- Have a prescription sent directly to your local pharmacy, if appropriate.
Cigna Case Management
If you or one of your dependents have a serious or chronic medical condition, an experienced Cigna case manager can help you manage your condition.
- Call (800) 244-6224
- If you receive a call from Cigna case management, please answer it.
- This free service can help you improve your health.
Medical virtual care for minor conditions costs less than ER or urgent care center visits, and maybe even less than an in-office primary care provider visit. Our Telehealth visits are only $5 and cover various ailments and providers, including dermatology.
Medical Virtual Care
Board-certified doctors and pediatricians can diagnose, treat and prescribe most medications for minor medical conditions, such as:
- Acne
- Allergies
- Asthma
- Bronchitis
- Cold and flu
- Constipation
- Diarrhea
- Earaches
- Fever
- Headache
- Infections
- Joint aches
- Nausea
- Pink eye
- Rashes
- Respiratory infections
- Shingles
- Sinus infections
- Skin infections
- Sore throats
- Urinary tract infections
Behavioral/Mental Health Virtual Care
Licensed counselors and psychiatrists can diagnose, treat and prescribe most medications for nonemergency behavioral/ mental health conditions, such as:
- Addictions
- Bipolar disorders
- Child and adolescent issues
- Depression
- Eating disorders
- Grief/loss
- Life changes
- Men’s issues
- Panic disorders
- Parenting issues
- Postpartum depression
- Relationship and marriage issues
- Stress
- Trauma/PTSD
- Women’s issues
MDLIVE
Connect with virtual care your way*
Talk to an MDLIVE medical provider on demand via myCigna.com.
- To connect with an MDLIVE virtual provider:
- Visit myCigna.com
- Locate the “Talk to a doctor or nurse 24/7” callout
- Click “Connect Now.”
- To locate a Cigna Behavioral Health provider:
- Visit myCigna.com
- Go to “Find Care & Costs”
- Enter “Virtual counselor” under “Doctor by Type,”
- Or call the number on the back of your Cigna ID card 24/7
- Schedule an appointment with an MDLIVE provider or licensed therapist on myCigna.com
- Call MDLIVE 24/7 at (888) 726-3171
Cigna Lifestyle Managment
Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. Cigna Lifestyle Management Programs can help at no additional cost to you. Each program is easy to use and available where and when you need it.
You can use each program online, over the phone or both.
- One-on-one coaching
- Convenient evening and weekend hours
- Assists with weight management, tobacco cessation, and stress management
Take the first step by calling (855) 246-1873 or visit mycigna.com.
Virtual Care Literacy Flyer
Cigna Virtual Care All Services Flyer
MDLIVE Preventative Imaging Customer Flyer
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